Our Price Match Promise

We're here to help you care for your pet, but we know that price is important, too. That's why we'll consistently provide the highest quality customer service and best value every day. Plus, if you find a lower price on an identical product that's in stock, we'll match it. That's our Price Match Promise to you.

Terms and Conditions

What is included in our Price Match Promise?

  • The everyday or promotional price of any identical product stocked at PetFetch.
  • The lower price is from a Thailand physical or online competitor.
  • The competitor has the identical product in stock.

What is excluded from Our Price Match Promise?

  • Repeat Delivery and subscription pricing.
  • Cash-back, gift vouchers and bundled offers.
  • Commercial quantities and pricing.
  • Liquidations, clearance and end of range stock.
  • Short-dated or damaged stock.
  • Products advertised on marketplace, auction or classifieds websites.
  • Freight or shipping costs are not included; price promise are based on product display price only.
  • Prices that are below our cost price.